Process improvement should be ongoing in your organization. At its core, it should determine ways to make your job or business better. This can be accomplished through developing the tools and techniques that use customer data to systematically improve and innovate your processes and products. Process improvement training provides solutions for reducing time spent, improving efficiency and quality, providing a better customer experience and meeting compliance.

Our training ranges from mapping and problem-solving methods to full certifications in Lean Six Sigma for you and your organization. Our objective is to provide practical guidance and direction so that your organization's investment in process change yields a meaningful and lasting return on investment.

Lean Six Sigma Certification

Lean Six Sigma uses a team-focused approach to improve performance through waste elimination and defects. The crux is to eliminate steps and/or the use of resources that don't create value to the customer. The impressive skill set developed through Lean Six Sigma can teach you how to cut costs, increase revenue, and improve the overall efficiency of your organization. Individuals trained in LSS can effectively lead teams to make importance decisions that help them through their managerial career. Baldwin Wallace offers Lean Six Sigma Yellow, Green, and Black Belt Certification as custom programs in your organization. Contact us at or call (440) 826-2253 to learn more.

Performance Improvement Strategies

Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common, customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. This course is a part of the Business Process Management Certificate.

Process Mapping & Systems Thinking – 12 PDUs

An organization is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers and generate income. Managing these processes is the key to the success of your organization. Unfortunately, most organizations are not set up to manage processes efficiently, instead they manage tasks. Consider how your company is organized around functions – every department serves a purpose. As a result, people tend to focus on local concerns instead of the global needs of process customers. Sub-processes evolve within departments without consideration of other functional areas. Layers of communication and management are created to ensure desired outcomes, thereby adding to costs and increasing cycle and customer response times. Inefficiency and waste become part of the system. They rob your organization of profits, productivity and its competitive advantage. Process mapping shows you the way out. This course is a part of the Business Process Management Certificate. Course Outline

Process Transformation: Improving & Innovating Business Processes

There is no one-size-fits-all solution for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to ensure sustainable success. This seminar will add creative redesign techniques (Six Hats, SCAMPER, Five Max) to your classic, data-driven process improvement skills so you are able to deliver both continuous improvement and breakthrough solutions for your organization. It takes a strategic view that assesses how your organization’s unique process strengths can be leveraged as competitive weapons. The skills delivered in this seminar can be applied in manufacturing, service, healthcare and public sector organizations. This course is also part of the Business Process Management Certificate.

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