Performance Improvement in Healthcare

Customize Courses or Earn a Certificate

The COVID-19 pandemic brought additional stress to healthcare providers but also highlighted a critical ongoing challenge – how to treat more patients with fewer resources, while improving patient satisfaction.

BW's performance improvement in healthcare courses deliver essential skills to meet that challenge, including:

  • Process improvement - Enhance efficiency and quality
  • Patient experience - Improve outcomes and satisfaction
  • Data analysis - Use the best metrics to make good decisions
  • Change management - Earn buy-in for solutions

Based on real-world successes in nationally renowned hospitals, these courses will provide leaders and managers with the tools and knowledge to improve financial performance, patient satisfaction and employee engagement. The process improvement in healthcare certificate includes 42 hours of education, all delivered virtually on Zoom.

Courses can be customized or earned as a certificate. Contact or call (440) 826-2253 for more information and customization guidelines. Learn more about courses.

Benefits of Earning a Certificate

In the healthcare industry, it's important to stay in touch with constantly changing environments through professional development courses and certificates. In fact, "67% of employers use certificates to measure a candidate's willingness to work hard and meet a goal," according to CompTIA.

Certificates can help you gain valuable skills that keep you up-to-speed with or ahead of trends. They increase your chances of higher pay, better job opportunities or a career change. 

Whether you're new to the workforce or further along in your career, lifelong learning is a valuable tool that enables you to personally grow and face challenging times with confidence and success.

Process Improvement in Healthcare

In an environment filled with technological, regulatory and administrative change, hospitals and practices must serve more patients while accepting lower reimbursement. It is a "business" model that would not work for most businesses. Fortunately, you can do more with less without sacrificing patient care. The solution lies in a healthcare-specific methodology that leverages the best elements from CQI, Lean, Six Sigma and RPI. This course will equip you with the tools and techniques to better understand processes and implement lasting solutions. Course Outline

Improving the Patient Experience Satisfaction

Clinical outcomes have always been the most important measure of patient satisfaction. However, in today’s healthcare business environment, a more holistic view of patient engagement is demanded by the payers, patients and healthcare leadership. Doctors, nurses and staff have always tried to provide a high-quality patient experience. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This change necessitates both a problem-solving approach to close short-term gaps and cultural changes to ensure the sustainability of higher patient satisfaction scores. This course will provide you with tools and skills to rethink patient interactions and implement measurable improvements to patient satisfaction. Course Outline

Data Analytics for Healthcare Leaders

Data analytics is oft-touted as a new methodology, but most healthcare professionals have been analyzing data their entire careers. The big difference today is the volume of data available to aid healthcare business decisions. Hidden in existing systems, such as block scheduling, practice management, talent management, etc., are treasure troves of information that will enable you to improve revenue capture, reallocate resources from underutilized units to emerging areas of need, and improve clinical and nonclinical outcomes. This course will equip you with the tools and strategies to determine which data is vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences. Course Outline

Executing Change in Healthcare

Hospitals and other healthcare facilities are among the most challenging environments to implement change, even when the solution has broad support. With responsibility for the lives of others, the risk factors are much greater. Touch points between clinical and nonclinical operations are natural tension points. Hospital staff are dealing with myriad mandatory regulatory changes already. These factors make effective project management and change communication extremely important to achieving the intended outcomes for any technology or performance improvement investment. This course will provide you and your team with practical tools and concepts to manage the technical and human elements of implementing a performance improvement solution, thereby improving the effectiveness and sustainability of change. Course Outline

Contact us at or call (440) 826-2253 for more information and customization guidelines.